Everyday Warranty

At Standard we pride ourselves on being “never beaten on quality” and we aspire to hold true to this in the way we translate our products and services to you our valued customers. We carry some of the best brands Internationally, and to give you further comfort we are happy to provide two different types of warranties that give you the peace of mind that you are purchasing a quality item, backed by an institution that was founded on the belief that No transaction is good, unless it’s good for both parties.

A warranty is issued to the purchaser of an article by its manufacturer or distributor, promising to repair or replace the item, if necessary, within a specified period of time. It is only valid in the country of purchase and is non-transferable.

Our Standard Everyday Warranty offers varying types of warranty programs, which are determined by the class or type of item. For instance, the items that we carry fall under three (3) classifications;

  • 12 Months – Major Appliances & Electronics – which includes Televisions, Air Conditioners, Refrigerators, Freezers, Gas Cookers, Electric Cookers, Washers, Dryers, and Dishwashers
  • 6 Months – some Mini appliances – which includes Microwaves, Sewing Machines, Vacuum Cleaners
  • 3 Months – Other Electronics (excluding televisions), all other Mini Appliances, Water Coolers, and Furniture

These warranties are either Manufacturer and or Distributor supported.

This Platinum Protection Warranty offers an extended warranty of an additional two (2) more years of Distributor Coverage on the customers Manufacturer Supported Warranty. In total the customer will have a total of three (3) years warranty coverage.

Items included are Major Appliances, Furniture and Electronics.

  • Worry-free convenient in-home warranty service
  • Free parts (mechanical & electrical) and labour
  • Warranty payment can be added to your hire purchase plan or paid in one lump sum
  • Timely repair by our qualified Standard technicians at no cost to you
  • For major appliances which cannot be repaired on-site in a timely manner, loan products may be provided in the interim if available

The warranty becomes effective from the date the product is invoiced. The contract covers parts (mechanical & electrical), labour and in house service repair costs (on non-portable items); in the event a covered product fails due to defects in materials, workmanship or performance during normal use.

  • Service calls relating to misuse/abuse/neglect (determined by the company) including removal or alteration of serial numbers or misunderstanding on the current operation of the product.
  • Consumable parts or accessories which are intended to be self-replaced i.e. hoses, remotes, speakers, belts, bags, needles, bulbs, batteries, handles, plugs, fuses, filters, toner, print cartridges, knobs, shelves/racks, grids, burners/caps, cables, microwave turntables and software.
  • Damage caused by unauthorized repair or bad installation, non-removal of shipping bolts for washers, theft, burglary, accidents involving sand or water or fire, intrusion, malicious damage, impact, corrosion/moisture, battery leakage, animal or insect infestation, computer viruses and Acts of God including earthquakes, storms, hurricanes, flooding, tornadoes, lightning etc.
  • Normal wear and tear, for example fading or loss of colour, distortion of the shape of furniture interior fillings, soiling from perspiration, hair/body oils and odours.
  • Cosmetic damage including but not limited to scratches, dents, punctures, chips, scars and bites.
  • Use of abrasive cleaners or incorrect use of any cleaning substance/material and lack of proper protection from weather.
  • Damage resulting from power outage, power surges or dips, fluctuating voltage, inadequate or improper voltage or current, reception or transmission problems.
  • Cost/damages incurred from removal or re-installation of the product.
  • Routine maintenance, cleaning lubrication, adjustment or alignment.
  • Failure to follow guidelines provided in the owner’s manual
  • Using the equipment for purposes other than those for which it was specifically designed.
  • Damages/Inconveniences arising from the use or loss of use of the product during failure.
  • Damage caused before or during delivery service other than that of the company.
  • Service by a technician not authorized by the Company.
  • The merchandise the company sells is designed for domestic and personal use only. As such, the contract is voided if the product purchased is used for commercial rental or profit generation purposes. Products such as fax machines and computers are covered for personal/home office use only.
  • The company must have the opportunity to repair the item. If we determine that an item cannot be repaired the company will replace it with an identical or similar product at our sole discretion not exceeding the original purchase price of the product.
  • If a customer refuses repairs the contract becomes null and void within 30 days of refusal.

If you happen to have an issue with an item you have purchased, it is advised that you first consult and review the Owner’s Manual that came with and is supplied by the Manufacturer of your item. Contained in the Owner’s Manual is the Use and Care Tips as well as a very detailed Trouble Shooting Guide. If after following the instructions contained in your Owner’s Manual your issue is not resolved, you should then contact the Service Department, within five days of failure to validate the claim.

e-mail: standards.customercare@ansamcal.com
Phone: 299-0219 Ext # 8800

To help us expedite our response to your concern please provide as much detail as possible when reporting the issue