Frequently Asked Questions

If you happen to have an issue with an item you have purchased, it is advised that you first consult and review the Owner’s Manual that came with it and is supplied by the Manufacturer of your item. Contained in the Owner’s Manual are the Use and Care Tips, as well as a very detailed Trouble Shooting Guide. If, after following the instructions contained in your Owner’s Manual, your issue is not resolved, you should then contact the Service Department, within five days or this would mean a failure to validate the claim.

To contact Customer Care by e-mail – or call 299-0219 Ext. 8800

You can call 299-0219 to contact any of the Showrooms or our Head Office.

  1. A valid copy of your ID.
  2. A current job letter.
  3. A copy of your last pay slip.
  4. Proof of residence
    • Last paid utility bill (must be in your name)
    • Last three (3) months rent receipts
    • A paid utility bill
    • Landlord’s name and contact information
  5. Two (2) references
    • 1 Friend (not living with you)
    • 1 Family member (not living with you)

Yes, you can. But this is based on your ability to repay based on your individual budget needs.

No. Once the instalment on one or multiple contracts is within a percentage of your disposable income then there is no need to close the contract before opening another. This also depends on your payment history.

Accounts are approved within 24 hours, once all documents are received and validated.

Yes, either can work. The holder of the utility bill has to sign a letter of authorization giving permission for use and validating that the applicant resides at the stated address. A copy of the utility bill holder’s ID must also be submitted.

Yes. You can WhatsApp or call in your sales request to 316-4715 or email us at One of our team members will respond and help you with your purchase.

To re-finance your existing My Terms contract, e-mail

Our Platinum Protection Warranty is our extended warranty programme, offered on selected items. This offers an additional two (2) years of Distributor Coverage in addition to the customer’s Manufacturer Supported Warranty. This would provide you our customer with a total of three (3) years of warranty!

Our Showroom opening hours are from 9am to 5pm on weekdays and 9am to 3pm on Saturdays. These hours do not apply for Grand Bazaar and Pennywise Plaza, Chaguanas, where the hours are from 10am to 6pm every day.